This article is about asking, listening, and more. It looks at how some leading nonprofits are engaging clients, beneficiaries, or residents—their constituents— in order to deliver services more effectively and have more impact on the social concerns they are trying to address.

• collaboration
• community empowerment
• constituent engagement
• feedback
• local knowledge
• social impact
• strategy

This article provides concrete examples and ideas about engaging constituents in all facets of an organization.

• constituents
• marketing
• outreach strategies
• sustainability

This article presents models for governance by stakeholders in contrast to traditional board model. In the Community-Engagement Governance™ framework, responsibility for governance is shared across the organization, including the organization’s key stakeholders: its constituents and community, staff, and the board. Community-Engagement Governance™ is based on established principles of participatory democracy, self-determination, genuine partnership, and community-level decision making. It can be explored as a way to ensure that engagement is integrated into daily practice.

• community engagement
• community impact
• governance
• NPQ
• practices
• stakeholders
• transparency

This article offers a basic understanding of the importance of including the views and experiences of beneficiaries.

• beneficiaries
• experience
• feedback
• information
• knowledge
• voice