Service organizations are very often well-practiced in measuring outcomes about individual and/or family progress using an array of assessments that are program related. It is common to ask if a “client” or constituent is better off as a result of services or program participation. It is less likely that the organization measures the impact of constituent engagement in building the organization or in civic engagement activities. While the results of service provision are an important part of the organization’s story, expanding the view to include the impact of constituent engagement contributes to long-term change beyond the individual. The tools in this section are aimed at helping groups and individuals do just that. Learn more in the Constituent Engagement section of the Nonprofits Integrating Community Engagement (NICE) Guide.

Community-Engagement Governance

This article presents models for governance by stakeholders in contrast to traditional board model. In the Community-Engagement Governance™ framework, responsibility for governance is shared across the organization, including the organization’s key stakeholders: its constituents and community, staff, and the board. Community-Engagement Governance™ is based on established principles of participatory democracy, self-determination, genuine partnership, and community-level decision making. It can be explored as a way to ensure that engagement is integrated into daily practice.


Overarching Questions

These questions are adapted from Cultural Competency: Organizations and Diverse Populations: The Handbook of Community Practice, Patricia St. Onge, 2013. It can be part of the process to assess organizational cultural competency. Questions are based on the belief that working towards organizational cultural competence is an on-going process that requires constant vigilance because the negative consequences of racism, sexism and oppression need on-going understanding and confrontation.


Listening to Those Who Matter Most

This article offers a basic understanding of the importance of including the views and experiences of beneficiaries.